Aftercare and preventative maintenance for laboratory instruments supplied by VH Bio
Our support doesn't end when your instrument is installed. We provide aftercare, preventative maintenance and front-line technical support for selected laboratory instruments purchased from VH Bio, helping you maintain reliable performance, reduce avoidable downtime and extend the operational life of your equipment.
Our technical sales specialists are trained by our suppliers and understand both the instruments and the laboratory workflows in which they are used. This allows us to look beyond the hardware alone and help determine whether an issue relates to the instrument, reagents, consumables, software, maintenance requirements or the application itself.
Planned Servicing and Preventative Maintenance
We currently provide planned servicing and preventative maintenance for PSS MagLEAD and Molzym SelectNA plus instruments.
Regular preventative maintenance can help to:
- Identify potential issues before they lead to instrument failure.
- Maintain reliable and consistent instrument performance.
- Reduce unexpected downtime and disruption to your laboratory.
- Ensure that working parts are inspected, cleaned and maintained appropriately.
- Extend the operational life of your instrument.
Front-Line Troubleshooting and Manufacturer Support
For other instruments supplied by VH Bio, formal servicing may be carried out by the instrument manufacturer. However, VH Bio remains available to provide front-line technical support.
Our team can carry out initial troubleshooting, help resolve application and workflow queries, gather the necessary diagnostic information and coordinate with the manufacturer when further support or an engineer visit is required.
